Investment Thesis
- Create an industry leading global platform that is scaleable and can be spun out
from parent once critical mass is achieved
Program
- Established a global platform Business Process Outsourcing (BPO) service business
and expanded it through a series of acquisitions that consolidated key players in
the industry
- Acquired five companies in Europe and Asia where they were known as leaders in their
respective regions, and complemented them by acquisitions in Italy, Denmark, and
Korea
- Acquired overlay technology embedding in BPO process to increase efficiencies and
improve operating margins
- Aggressively grew the business organically and through two additional acquisitions
Results
- Tripled the size of the business to more than $250 million in annual revenues
- Today, the company has grown to over 2,000 full-time employees in 24 countries as
well as a global network of more than 10,000 independent contractors covering more
than 80 global markets
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